Terms of service

Welcome to VELIRA. By placing an order through our website, you agree to the following terms and conditions. Please read them carefully.



1. General



  • VELIRA is an online fashion brand offering exclusive limited collections.
  • We reserve the right to update or modify these terms at any time without prior notice.




2. Orders



  • All orders are subject to availability.
  • Once your order is confirmed, you will receive a message with the order details and expected delivery time.
  • We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspicious activity.




3. Pricing



  • All prices are listed in EGP (Egyptian Pounds) and include VAT (if applicable).
  • Shipping fees are calculated separately and shown at checkout.




4. Shipping & Delivery



  • Orders are delivered via trusted couriers.
  • Estimated delivery time is 2–5 business days, depending on your location.
  • We are not responsible for delays caused by courier services or incorrect shipping details provided by the customer.




5. Returns & Exchanges



  • You may check and try your order upon delivery.
  • If there’s an issue, you can return it with the courier on the spot and only pay the shipping fees.
  • No refunds or exchanges are accepted after the courier leaves your location.




6. Intellectual Property



  • All content, designs, logos, and photos on our website and social media are the property of VELIRA and may not be used or copied without permission.




7. Contact Us



For any questions or concerns, feel free to contact us via Instagram DM: @VELIRA__